Refund & Return Policy

1. All Sales Are Final

All sales made through Chaska Direct Coffee are final. We do not accept returns or exchanges. By placing an order, you acknowledge and agree to this policy.

2. Damaged or Defective Orders

Refunds or replacements are considered only in the following limited circumstances:

• Your order arrived visibly damaged due to carrier mishandling
• You received a materially incorrect product (wrong item shipped)
• Your order was confirmed lost in transit by the carrier

Claims must be submitted within 7 days of the delivery date (or expected delivery date for lost packages). No exceptions will be made after this window.

3. Non-Refundable - No Exceptions

The following are strictly non-refundable under any circumstances:

• Change of mind or buyer's remorse
• Orders where coffee has been opened, used, or partially consumed
• Taste preference or dissatisfaction with roast profile
• White label design fees ($100) once the design process has commenced
• Orders delayed by the carrier or circumstances beyond our control
• Orders shipped to an incorrect address provided by the customer
• Subscription orders that have already been processed and shipped

4. How to Submit a Claim

To submit a damage or loss claim, email orders@chaskadirect.com within the 7-day window with:

• Your order number
• Clear photographic evidence of damage or incorrect item
• A brief description of the issue

We reserve the right to deny claims that do not meet the above criteria. Approved claims will be resolved at our discretion, either by replacement or partial refund - not both.

5. Refund Processing

Approved refunds will be issued to the original payment method within 7–10 business days. We will not issue refunds to alternate payment methods.

6. Subscription Cancellations

Subscriptions may be cancelled at any time through your account dashboard. Cancellations must be made at least 24 hours before the next scheduled order date. Orders already processed and/or shipped cannot be cancelled or refunded.

7. Contact

Litaby LLC dba Chaska Direct Coffee
14960 S State Ave Unit 4
Middlefield, Ohio 44062
Email: orders@chaskadirect.com
Phone: (216) 260-3610